Terms and Conditions

Barter Queen is an online platform that allows users to list items or permitted services they no longer want and exchange them for items or services offered by other users, without cash.

Barter Queen provides a platform only. We do not buy, sell, own, inspect, store, verify, guarantee or take possession of any items or services listed by users unless expressly stated otherwise.

By creating an account, accessing, or using Barter Queen, you agree to these Terms and Conditions and any related policies referred to in them, including our Privacy Policy, Safety Guidance, and Community Rules.

If you do not agree to these Terms, you must not use Barter Queen.

You must be at least 18 years old to create an account or use Barter Queen.

By creating an account, you confirm that:

• you are 18 or over
• the information you provide is accurate and up to date
• you are legally able to enter into binding arrangements
• you will use the platform only for lawful purposes

To use certain features, you must create an account.

You agree to:

• provide accurate registration details
• keep your login credentials secure
• keep your contact details up to date
• be responsible for activity carried out through your account unless caused by our fault

We may require email verification before allowing full access to the platform.

You must not:

• create an account in someone else’s name without permission
• impersonate another person
• create multiple accounts to evade restrictions or enforcement action
• share your account with another person

As part of registration, we may assign you a local council area based on the information you provide, and may allow you to select one additional local area for browsing relevance.

Your public profile may display:

• your nickname or display name
• profile photo, if uploaded
• short bio
• your relevant local area or areas
• verification status, where applicable
• active and completed barter activity

You are responsible for ensuring anything you post on your profile is accurate, lawful and appropriate.

Users may use Barter Queen to:

• list items they wish to barter
• describe what they are looking for in return
• invite offers or suggestions for barter
• browse other users’ listings
• post public comments or questions on listings where that feature is available
• request private chat access with listing owners
• participate in private messaging once a request has been accepted
• mark listings as completed, removed, expired or renewed where those features are available

Barter Queen is not a party to any barter transaction between users.

We do not:

• guarantee that any listing is genuine, accurate, available, safe or lawful
• guarantee that any user will complete a barter
• guarantee the quality, condition, value, ownership or fitness of listed items or services
• determine fair value between users
• provide insurance, protection, escrow, collection or delivery unless expressly stated
• guarantee uninterrupted or error-free availability of the platform Any barter arrangement is made directly between users, at their own risk.

Barter Queen is intended for barter-based exchanges and not cash sales through the platform.

Users must not use the platform to:

• advertise items primarily for sale for money
• request cash instead of barter through the platform
• use the barter flow to disguise a sale
• attempt to move users off-platform in order to carry out prohibited payment arrangements connected with a listing

We may remove listings or restrict accounts where we believe users are attempting to use the platform as a cash marketplace.

Barter Queen may allow users to list items as available without requiring a barter in return.

These may be labelled as “No Barter Needed” or similar.

Users offering items on this basis:

• remain responsible for the accuracy of the listing
• may choose who to give the item to
• may withdraw the listing at any time

Barter Queen does not control allocation of free items and is not responsible for disputes arising from such listings.

Barter Queen allows users to offer or request services as part of a barter arrangement.

Examples may include:

• home improvement services, such as painting or decorating
• cleaning or domestic services
• repair or maintenance work
• skills-based services

Users are responsible for ensuring that:

• any service offered or requested is lawful
• they are competent and permitted to provide the service
• the service is accurately described
• the arrangement is safe and appropriate

Barter Queen does not verify qualifications, licences, insurance, competence or suitability of users offering services and does not act as a party to any service arrangement.

We reserve the right to restrict or prohibit specific categories of services at our discretion.

You must not post, request, offer, exchange, upload, message about, or otherwise use the platform for any of the following:

• illegal items or illegal services
• alcohol
• medicines, medical products requiring lawful supply controls, or drugs
• weapons, explosives or dangerous items
• stolen goods
• counterfeit goods
• adult, sexual or pornographic content
• sexual services or sexually suggestive barter proposals
• discriminatory, hateful, threatening or abusive content
• fraudulent, misleading or deceptive listings
• content that infringes another person’s rights
• content that promotes unsafe, unlawful or exploitative behaviour
• any item or activity we reasonably consider unsuitable for the platform

We may update our prohibited items rules from time to time.

You are responsible for all listings you post.

• you have the right to offer the item or service
• the listing is accurate and not misleading
• photographs fairly represent the item or service
• the item or service complies with these Terms
• you are willing and able to respond to genuine interest if a barter is agreed

Barter Queen may apply listing limits, image limits, expiry periods, categories, area rules, and content standards.

Listings may be edited, marked complete, removed, renewed or expire automatically according to the features available on the platform. Listings stay active for 30 days and then expire automatically. We will send a reminder 7 days before a listing expires, and users may renew a listing for a further 30 days.

Users may have an assigned local area and may select one additional area for listing visibility and browsing.

Where a listing is made visible in more than one area, it may be duplicated or displayed as separate listings across those areas.

Users are responsible for managing their listings across all selected areas, including updates, completion and removal.

Barter Queen does not guarantee equal visibility across areas.

Barter Queen may allow users to post public comments or responses on listings.

Public comments may be used to:

• ask questions about an item or service
• express interest
• suggest a barter
• seek clarification from the listing owner

All public content must:

• be respectful
• be relevant to the listing
• not contain offensive, abusive, threatening, sexual, misleading or inappropriate material Public comments may be visible to other users. Barter Queen may remove comments, restrict commenting access, or suspend users without notice where content breaches these Terms.

Barter Queen may provide private messaging features.

A private chat may only begin once:

• a user sends a private chat request in relation to a listing, and
• the listing owner accepts that request

The listing owner may accept, decline, or ignore a request.

Private messaging is intended for:

• discussing barter terms
• agreeing what is being exchanged
• arranging collection, meeting or exchange details
• requesting or sharing additional information relevant to the barter

Users must not use private chat to:

• harass, threaten or abuse another user
• send spam or unsolicited promotions
• send sexual, explicit or inappropriate material
• pressure another user into a barter
• evade moderation or enforcement action
• misuse another user’s personal information

We may restrict messaging access, remove content, or suspend accounts where misuse is identified.

Users may share additional photos or media within private messages only.

Photos or media must not be shared in public comments.

Users must not send inappropriate, sexual, abusive, unlawful or irrelevant images or media through private chat. Barter Queen may review reported content and take moderation action where necessary.

Barter Queen may allow users to watch listings, save searches, and receive notifications.

Notifications may include alerts where:

• someone comments on or responds to your listing
• someone sends a private chat request
• a listing owner accepts a private chat request
• someone messages you in private chat
• a desired barter becomes available
• a listing is about to expire
• a watched listing is updated or marked complete

We do not guarantee that:

• alerts will be sent in real time
• every relevant item will trigger a notification
• notifications will be delivered without interruption or delay

Notifications are a convenience feature only.

All barters are arranged directly between users.

Users are solely responsible for:

• checking whether the other party is suitable to deal with
• assessing the condition, suitability and fairness of any item or service
• agreeing appropriate terms
• arranging safe collection, exchange or performance of any service

Barter Queen strongly recommends that users:

• exercise caution when dealing with other users
• meet in public places where appropriate
• avoid sharing unnecessary personal information
• inspect items before completing an exchange
• stop communication and report concerns where something feels unsafe

Barter Queen is not responsible for the conduct of users, the outcome of any barter, or any loss, damage, injury or dispute arising from user interactions, except to the extent required by law.

Users may report listings, comments, messages or accounts, and may block other users.

Barter Queen may:

• review reports
• remove or hide content
• restrict or suspend commenting or messaging
• remove verification badges
• suspend or ban users
• take any other reasonable moderation steps

We are not obliged to publish any content and may act at our discretion where we believe content or behaviour may breach these Terms, create safety concerns, or expose users or the platform to legal or reputational risk.

You retain ownership of content you upload, subject to the rights you grant below.

By uploading content to Barter Queen, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, adapt and use that content for the purpose of operating, improving, securing, moderating and promoting the platform.

You confirm that you have the necessary rights to upload the content and grant this licence.

We process personal data in accordance with our Privacy Policy.

You acknowledge that Barter Queen may collect and process information necessary to:

• create and manage your account
• verify your email address
• support optional verification
• operate local area features
• provide notifications
• support moderation and safety processes
• investigate misuse or safety concerns
• comply with legal obligations

Nothing in these Terms limits or excludes any rights you have under applicable consumer law that cannot lawfully be excluded.

If any part of these Terms is found to be unlawful or unenforceable, the remainder will continue to apply.

We may suspend, restrict or terminate your access to Barter Queen immediately or on notice where:

• you breach these Terms
• we suspect fraud, misuse or unlawful conduct
• your content creates safety or legal risk
• we are required to do so by law
• it is otherwise reasonably necessary to protect users, the platform or third parties

You may stop using the platform at any time. You may also request account deletion, subject to any retention we are required or entitled to maintain by law or for legitimate operational purposes.

Barter Queen is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee:

• the accuracy or completeness of listings
• that users are who they say they are
• the quality, legality or safety of items or services
• the success of any barter
• uninterrupted access to the platform
• that the platform will be free from bugs, delay, loss or unauthorised access

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any other liability that cannot lawfully be excluded or limited

Subject to the above, Barter Queen will not be liable for:

• loss arising from user-to-user dealings
• loss of profits, revenue, business, goodwill, data or opportunity
• loss arising from reliance on listings or user content
• loss caused by unauthorised access, downtime or technical failure
• indirect or consequential loss

If we are liable to you, our total liability will be limited to the greater of:

• £100, or
• the amount you paid us in the 12 months before the event giving rise to the claim

This limitation applies only to the extent permitted by law.

We may update the platform, features, policies and these Terms from time to time.

Where changes are material, we will take reasonable steps to notify users, for example through the app, email, or on our website. Continued use after the updated Terms take effect means you accept them.

These Terms are governed by the law of England and Wales, unless another part of the UK gives you the benefit of mandatory local consumer protections that apply to you.

If you are a consumer resident in Scotland or Northern Ireland, you may also have rights to bring proceedings in your local courts.

If you have questions about these Terms or want to contact us, please contact: Barter Queen admin@barterqueen.co.uk